Privacy Policy GWW99 – User Personal Data Protection

This Privacy Policy is issued by GWW99 and applies to all users who access or use our platform, including the website gw99.org and the GWW99 mobile app for Android and iOS. By using our platform, you acknowledge that you have read and understood this Privacy Policy.

GWW99 acts as the data controller for all personal information collected through our platform. We are committed to handling your personal data in a secure, responsible manner and in compliance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

This policy describes the types of data we collect, the purposes for collection, how we use it, who may have access to it, and how you can exercise your rights regarding that data. If you have any questions after reading this policy, please contact our team through the channels listed at the end of this document.

GWW99 collects your personal data through several methods — directly when you register or use the platform, automatically through tracking technologies, and in some cases, through legitimate third parties. The categories of data we collect are as follows:

GWW99 does not collect sensitive data such as health information, biometric data, or religious information unless specifically required for identity verification purposes under legal requirements.

GWW99 uses collected personal data solely for lawful and necessary purposes. We do not use your data for any other purpose without first obtaining your consent. The primary purposes of data use are as follows:

• Account Management: To create, verify, and manage your account on the GWW99 platform, including the KYC process required by law.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and any other financial transactions you make on our platform.
• Service Provision: To operate the platform, provide games, maintain session continuity, and deliver account-related information.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, or any suspicious activity.
• Communications: To send account-related notifications, terms updates, promotional communications (if you have opted in), and responses to your support enquiries.
• Platform Improvements: To analyse aggregated usage patterns in order to improve the performance, design, and features of the GWW99 platform.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities.

GWW99 does not sell, rent, or trade your personal data to any external party for marketing or commercial purposes. Your data may only be shared in the following limited and specific situations:

• Third-Party Service Providers: Companies that help us operate the platform — such as payment processors, cloud service providers, and analytics platforms — are bound by strict confidentiality agreements and may only use data for specified purposes.
• Legal Requirements: When required by court order, instruction from a law enforcement agency, or a relevant regulatory authority.
• Protection of Interests: To protect the rights, property, or safety of GWW99, its users, or the public from serious threats.

GWW99 takes data security seriously. We implement multiple layers of technical protection and procedures to ensure your personal data is always safeguarded against unauthorised access, loss, or accidental disclosure.

• 256-bit SSL encryption for all data transmission between your browser and GWW99's servers.
• Two-factor authentication (2FA) is available for all user accounts for an additional layer of protection.
• Firewall and intrusion detection systems monitored 24/7 by our cybersecurity team.
• Regular security audits by independent third parties to identify and address potential system vulnerabilities.
• Access to personal data within GWW99 is restricted to staff who require it to perform their duties only.
• All staff handling personal data undergo regular data protection training.

GWW99 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform to improve the experience. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Remembers your preferences such as language, display settings, and login details for a seamless ongoing experience.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the GWW99 platform after the cookie notice is displayed is considered your consent to the use of cookies as described.

GWW99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law. General guidelines on retention periods are as follows:

• Active account data — Retained for as long as your account is active on GWW99.
• Financial transaction data — Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Support communication data — Retained for 3 years for reference and dispute resolution purposes.
• Technical logs and usage data — Retained for 12 months before being deleted or anonymised.

When data is no longer required, GWW99 will securely delete it or render it unidentifiable using appropriate methods to prevent unauthorised recovery.

As a GWW99 platform user, you have the following rights regarding your personal data. GWW99 is committed to making it easy for you to exercise these rights in a straightforward manner, free from unreasonable charges:

The GWW99 platform is strictly for individuals aged 18 and above. GWW99 does not intentionally collect or process personal data of children or individuals below the legal age of majority. Should we become aware that personal data of an individual under the age of 18 has been collected without valid consent, we will take immediate steps to delete it.

Parents or guardians who believe their underage child has registered a GWW99 account should contact our support team immediately so that appropriate action can be taken.

GWW99 reserves the right to update or amend this Privacy Policy from time to time in line with changes in business practices, legal requirements, or the technology we use. When significant changes are made, we will notify you via an in-platform notification or your registered email.

The "Updated" date at the top of this document will reflect the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we handle your data.

Continued use of the GWW99 platform after a policy amendment is published will be considered acceptance of those changes. If you do not agree with the changes made, please stop using the platform and contact us to close your account.